Return and Exchange Policy

Stewart Air Systems – Service and Resolution Policy

At Stewart Air Systems, our priority is your comfort and satisfaction. We are committed to providing high-quality HVAC services and building long-term relationships with our customers. While we strive for excellence in every job, we understand that unforeseen issues may arise.

Our Commitment to You

We approach every service call with integrity, honesty, and a "people-first" philosophy. If you experience a problem with our service, we are dedicated to working with you to find a fair and reasonable resolution.

Service Resolution Process

Initial Contact:

If you are dissatisfied with any aspect of our service, please contact us immediately. Clear communication is key to resolving any issues promptly.

Assessment

We will thoroughly assess the situation, taking into account the specifics of your service agreement, the nature of the problem, and any applicable warranties.

Resolution Options

Our goal is to find a solution that meets your needs and aligns with our commitment to quality service. Potential options may include:

Corrective Action 

We will make every effort to correct any errors or deficiencies in our workmanship.

Service Credit 

In some cases, we may offer a credit towards future services.

Parts Warranty

Any parts provided will be covered by the manufacturer's warranty.

Pro-rated Adjustments 

If a service does not fully meet the agreed-upon terms, a pro-rated adjustment may be considered.

Exclusions

Please note that we are not responsible for pre-existing conditions, issues arising from improper use or maintenance, or damage caused by external factors. Labor costs are generally not refundable but may be adjusted based on specific circumstances.

Documentation

Please retain all service agreements, invoices, and communication records, as they will be helpful in resolving any issues.

Our "DNA" 

Putting People First

We believe in treating our customers like family. We will always strive to be fair, transparent, and responsive in addressing your concerns. Our aim is not just to fix HVAC systems, but to build lasting relationships based on trust and mutual respect.

Contact Us

If you have any questions or concerns regarding this policy or any aspect of our service, please do not hesitate to contact us. We are here to help.

Disclaimer

This policy was provided at the request of Stewart Air Systems and does not constitute legal advice. Stewart Air Systems assumes full responsibility for its content and implementation.